Customer Support Policy
Support Hours Our Customer Support team is available:
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 4:00 PM (EST)
- Closed on Sundays and public holidays.
Contact Methods
- Email: support@bluesoulearth.com
- Live Chat: Available on our website during support hours.
Resolution Time We aim to respond to all inquiries within 24-48 hours.
Feedback and Complaints
- If you are not satisfied with your experience, please contact our support team to address the issue.
- Escalations will be handled by a supervisor and resolved within 5 business days.